Frequently Asked Questions


Shipping

Holiday SHipping Closures

Messermeister does not ship orders on Saturday and Sundays and on the below observed holidays.


President's Day

Good Friday

Memorial Day

Fourth of July

Labor Day

Columbus Day

Thanksgiving


Messermeister will be closed from 2 p.m. December 23 through January 1.


NOTE: Once your order is placed it cannot be added to. You may place an additional order. Each order will have its own unique confirmation number.

Within 24 hours of shipping you will receive tracking information via email.

Free Shipping

Messermeister offers free shipping Ground 1-5 business day shipping on orders over $85 to the contiguous United States.

Standard Shipping Rates

Transit times are in business days and don't include Saturdays, Sundays or Holidays. Transit time doesn't include the day in which is the order is placed and/or packed. All ground shipments and express shipments are shipped by Fedex.

Shipping times

The times listed below estimate the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to you. ("Business days" means Monday-Friday, excluding holidays.) In some cases, merchandise may actually ship earlier than expected. When you choose "2nd Day" or "Next Day" delivery, we'll expedite processing in our warehouse and then select the shipping carrier and method designed to meet the stated delivery. Please note: orders being shipped to APO addresses and US Territories cannot be expedited.

Standard Shipping times

Order Placed By Shipped By Expected Delivery (Within the Continental U.S.)

Monday by 10:30 a.m. PST Tuesday 1-5 business days

Tuesday by 10:30 a.m. PST Wednesday 1-5 business days

Wednesday by 10:30 a.m. PST Thursday 1-5 business days

Thursday by 10:30 a.m. PST Friday 1-5 business days

Friday by 10:30 a.m. PST Monday 1-5 business days

Saturday & Sunday Monday 1-5 business days



*Standard shipping times only apply to orders delivered within the continental U.S.

Next day and 2nd Day shipping times

Orders Shipped By Next Day and 2nd Day Delivery



Monday by 10:30 a.m. PST Monday Wednesday Tuesday

Tuesday by 10:30 a.m. PST Tuesday Thursday Wednesday

Wednesday by 10:30 a,.m. PST Wednesday Friday Thursday

Thursday by 10:30 a.m. PST Thursday Monday Friday

Friday by 10:30 a.m. PST Friday Tuesday Monday

Saturday & Sunday Monday Wednesday Tuesday


*Next Day and 2nd Day shipping times only apply to orders delivered within the continental U.S.

Alaska, Hawaii, Puerto Rico & US Territories

Shipments to these destinations require FedEx (3 to 7 days) Delivery.

APO/FPO & Orders requiring Deliver to a P.o. BOx

These will ship via USPS. Estimated delivery times are 3 to 7 business days.

Sales Tax

For orders shipped within the state of California, there will be sales tax charged. For all other destinations, we do not collect sales tax.

International Shipping

We do ship internationally. We ship via FedEx International to these destinations. Please place your order on our website and your discounted shipping rates and shipping options will be displayed during checkout. Any duties and/or taxes that may be collected at the time of delivery are the responsibility of the receiver.

All prices on our website are in US dollars. Use an external website, such as XE.com, for approximate conversion to your local currency.

RETURNS

Return policy

Messermeister wants you to enjoy your purchase for many years to come! Our products are fully guaranteed against defects in materials and/or craftsmanship. The warranty does not cover wear and tear from normal use, or any damage resulting from use other than the intended purpose of the item. Only items in new and unused condition with the original manufacturer package will be accepted for a refund within 30 days of purchase.


If returning a knife or shear: To comply with U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed.


Please note the following:

Credit will be issued back via the original payment method if returned within 30 days, unless otherwise specified. **Shipping costs are non-refundable.


Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future Messermeister.com order.


**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.


Special Orders and Large Volume purchases are subject to a restocking fee if returned. For more information please contact us.


We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx.


If a product is returned and the order no longer qualifies for the “Gift with Purchase(s),” the Gift(s) must also be returned or full credit will not be issued.

Return Instructions

Complete the Return Form.


Repackage the product(s) in the original packaging. Pack securely and enclose a copy of the Return Form along with a copy of either your packing slip or original order e-mail confirmation.


Choose the shipping carrier most convenient for you and return the merchandise insured with tracking (recommended for your protection) to the below address:


Attn. Returns


Messermeister, Inc.

913 Bryant Place

Ojai, CA 93023


Please allow up to 14 days to process your request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed. Note: No RMA number is required.


If your order has been received damaged, incomplete, or incorrect, please save the carton, all packaging, and the product(s). Contact us immediately via e-mail or call us toll free at (800) 426-5134. Our Customer Service hours are Monday - Friday 8 a.m. to 4 p.m. PST.

Refused or undeliverable packages

Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.


Packages that are undeliverable and returned to us due to an incorrect address.


Packages returned after 3 failed delivery attempts or unclaimed at the local Fedex facility.


Packages that are refused or returned to sender.


**To avoid these charges, please double check your addresses and make sure the recipient is aware of the delivery.

Cancellations/changes

Please contact us immediately via e-mail, info@messermeister.com, if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.

Ordering Errors

It is the responsibility of the customer to submit their order correctly. We understand that mistakes can happen and we will certainly do our best to resolve any issues; however, we cannot guarantee that the correction will be successfully made before it ships. Common customer errors include: incorrect or transposed addresses, selecting the wrong item, color, or size, duplicate orders, etc…


Please double check your order carefully before submitting. If after you have submitted the order, you need to make a correction, please contact us immediately via e-mail, info@messermeister.com.