Messermeister wants you to enjoy your purchase for many years to come! Our products are fully guaranteed against defects in materials and/or craftsmanship. The warranty does not cover wear and tear from normal use, or any damage resulting from use other than the intended purpose of the item. Only items in new and unused condition with the original manufacturer package will be accepted for a refund within 30 days of purchase.
If returning a knife or shear: To comply with U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed.
Please note the following:
Credit will be issued back via the original payment method if returned within 30 days, unless otherwise specified. **Shipping costs are non-refundable.
Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future Messermeister.com order.
**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.
Special Orders and Large Volume purchases are subject to a restocking fee if returned. For more information please contact us.
We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx.
If a product is returned and the order no longer qualifies for the “Gift with Purchase(s),” the Gift(s) must also be returned or full credit will not be issued.